Booking - Terms and Conditions

By booking accommodation with dreams unlimited serviced accommodation you are agreeing to the following terms and conditions.

1. Your Booking

1.1. Your booking is with DREAMS UNLIMITED SERVICED ACCOMMODATION

1.2. References to ‘you’ or ‘your’ are references to the person or organisation making the booking with DREAMS UNLIMITED SERVICED ACCOMMODATION.

1.3 These terms apply to bookings made via the DREAMS UNLIMITED SERVICED ACCOMMODATION website, by email or telephone or in person with DREAMS UNLIMITED SERVICED ACCOMMODATION.

1.4. Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorised.

1.5. You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s. 3A(7)(a) of the Protection from Eviction Act 1977 in UK.

1.6. Bookings can be for any length from one night up to six months

1.7. Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the Properties.

1.8. You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of DREAMS UNLIMITED SERVICED ACCOMMODATION.

2. Payments And Cancellations

2.1. Unless otherwise agreed all payments shall be made by Credit or Debit Card or by Bank Transfer. DREAMS UNLIMITED SERVICED ACCOMMODATION do not charge booking fees or credit or debit card fees.

2.2. Full payment is required upon booking unless expressly agreed otherwise by DREAMS UNLIMITED SERVICED ACCOMMODATION.

2.3. The total price for your entire stay will be presented to you before you confirm your booking and make payment. Our pricing is dynamic and therefore the price for the same or similar APARTMENTS may vary over time after your booking is made. This does not confer upon DREAMS UNLIMITED SERVICED ACCOMMODATION any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.

2.4. All Bookings are non- refundable unless specifically stated in your booking confirmation. If you cancel the booking after booking has been processed, then DREAMS UNLIMITED SERVICED ACCOMMODATION reserves the right to retain the full amount paid.
Any refund will be at DREAMS UNLIMITED SERVICED ACCOMMODATION’s entire discretion.

2.5. DREAMS UNLIMITED SERVICED ACCOMMODATION reserves the right to cancel bookings within 7 days of the first day of the reservation where it is necessary due to reasons outside of DREAMS UNLIMITED SERVICED ACCOMMODATION’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation, the client will receive a full refund.

2.6 Unless specified by you, the balance payments, security deposit and any other account charges (eg. Booking extension, Booking extras like parking etc) will be charged to the original card used for your booking.

3. Your Stay

3.1. Check-in time is from 3pm and check-out time is no later than 11 am, unless expressly agreed by DREAMS UNLIMITED SERVICED ACCOMMODATION otherwise. DREAMS UNLIMITED SERVICED ACCOMMODATION may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the ACCOMMODATION will be provided separately.

3.2. DREAMS UNLIMITED SERVICED ACCOMMODATION provide serviced ACCOMMODATION rather than a hotel or guest house service.

3.3. Included in your room/apartment will be linen and towels. You will be presented a clean accommodation on your arrival and are expected to leave the property in a decent condition upon checkout. A cleaning service can be provided upon request (subject to additional payment). Further information is available on request.

3.4. You are responsible for the conduct of all persons staying within the ACCOMMODATION and shall ensure that they comply with these terms and conditions. You and your guests must not:

    3.4.1. Smoke on the premises. All rooms and common spaces in our ACCOMMODATION is strictly non-smoking – you and other guests may only smoke outside of the premises.

    3.4.2. Bring any pets into the premises, except for assistance dogs or unless expressly agreed by DREAMS UNLIMITED SERVICED ACCOMMODATION;

    3.4.3. Bring any potentially dangerous or hazardous materials or equipment onto the premises;

    3.4.4. Tamper with any fire alarms or emergency equipment;

    3.4.5. Remove, damage or destroy any DREAMS UNLIMITED SERVICED ACCOMMODATION property;

    3.4.6. Use any technology provided by DREAMS UNLIMITED SERVICED ACCOMMODATION to download or access any unlawful or obscene material;

    3.4.7. Cause unreasonable disturbance to other guests, neighbours or any DREAMS UNLIMITED SERVICED ACCOMMODATION staff;

    3.4.8. Make excessive noise particularly after 10pm including noise from TV and other electronic devices;

    3.4.9. If you fail to return your room keys/fobs/cards at the end of your stay, in the interests of security, we will have to replace the corresponding locks and expense charged to the credit/debit card used for payment or any other card used to provide security.

3.5. If you wish to extend your booking you must give us at least 7 days’ notice prior to the end of your rental period. Any extension to your booking is subject to availability, our approval and a rental agreement.

4. Damage, Theft & Costs

4.1. DREAMS UNLIMITED SERVICED ACCOMMODATION reserves the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of:

    4.1.1. The cost of replacing or repairing any property of DREAMS UNLIMITED SERVICED ACCOMMODATION including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;

    4.1.2. The cost of replacing any items of property which are stolen from the ACCOMMODATION during your stay

    4.1.3. The cost of repairing or replacing any damage to common areas in the block of apartment and/or neighbours properties.

    4.1.4. Any breach of our non-smoking policy. A standard charge of £100 will be charged to your card where we find evidence of smoking within the ACCOMMODATION to cover cleaning costs but we reserve the right to charge additional amounts to cover any damage caused by smoking

4.2. Such costs may be charged on check-out but DREAMS UNLIMITED SERVICED ACCOMMODATION reserves the right to apply such charges to your card later where necessary.

4.3. Where DREAMS UNLIMITED SERVICED ACCOMMODATION is unable for any reason to apply such a charge against your credit/ debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.

4.4. DREAMS UNLIMITED SERVICED ACCOMMODATION will provide a receipt including a breakdown of costs for all additional charges made to your credit or debit card.

Privacy, Data & Credit Card Security

5.1. DREAMS UNLIMITED SERVICED ACCOMMODATION processes information about you that you provide when making a reservation and/or upon check-in in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

5.2. You should note that we are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival.

In addition, for guests who are not of British, Irish or Commonwealth nationalities we are required to take details of your passport or other travel documentation and the address of your next destination.

5.3. For full details on how we collect, use and store personal data including the use of cookies please see our full privacy policy.

5.4. We use a secure third party service to process card payments or PayPal. These services are PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms. We do not make or store any copy of your card details in our own systems or elsewhere.

6. Complaints

6.1. DREAMS UNLIMITED SERVICED ACCOMMODATION want to ensure that you have an enjoyable stay.

6.2. If you have a problem during your stay, please talk to any member of staff who will be able to help you.

6.3. If DREAMS UNLIMITED SERVICED ACCOMMODATION are unable to informally resolve any complaint you have at the time of your stay, then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing using the contact details below. Please provide as much information as possible in order that DREAMS UNLIMITED SERVICED ACCOMMODATION may properly investigate your complaint.

6.4. Your complaint will be dealt with by an appointed member of the DREAMS UNLIMITED SERVICED ACCOMMODATION management team. DREAMS UNLIMITED SERVICED ACCOMMODATION aims to respond to formal complaints within 2 days but if this will not possible DREAMS UNLIMITED SERVICED ACCOMMODATION will notify you of this and about when it expects to respond. DREAMS UNLIMITED SERVICED ACCOMMODATION will set out the outcome to your complaint in writing.

6.5. DREAMS UNLIMITED SERVICED ACCOMMODATION reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.

Email address: info@dreamsunlimited.co.uk

7. Limitation Of Liability

7.1. The liability of DREAMS UNLIMITED SERVICED ACCOMMODATION to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act) except where such loss is caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.

7.2. DREAMS UNLIMITED SERVICED ACCOMMODATION shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.

7.3. DREAMS UNLIMITED SERVICED ACCOMMODATION shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:

     7.3.1. Strike, lockout or other labour dispute affecting the employees of DREAMS UNLIMITED SERVICED ACCOMMODATION;

     7.3.2. Acts of God;

     7.3.3. Natural disasters;

     7.3.4. Acts of war or terrorism;

     7.3.5. Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;

     7.3.6. Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;

7.4. Nothing in this clause or these terms shall limit DREAMS UNLIMITED SERVICED ACCOMMODATION’s liability for death or personal injury or in respect of fraudulent misrepresentation.

8. Severability

8.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

9. Waiver

9.1. The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.

10. Entire Agreement

10.1. These terms and conditions constitutes the entire agreement between the parties and supersedes all prior communications, understandings, and agreements relating to the subject matter hereof, whether oral or written.

11. Third Party Rights

11.1. Nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.

12. Jurisdiction

12.1. This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.

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ADDRESS

Dreams Unlimited 20-22 Wenlock Road, London, N1 7GU, UK

CONTACT

info@dreamsunlimited.co.uk

Tel: +44 208 175 6666

DREAMS UNLIMITED SERVICED ACCOMMODATION is the Trading name of DREAMSUN LIMITED.

Company registration: 11787244

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